Exit interviews are too late

One of the last things a departing employee does before handing in his or her keys is the traditional “exit interview” (Fun fact:before the 21st century people used to go into offices and were handed physical keys for securing the facility)

If you learn anything insightful in an exit interview, you’re doing it wrong.

In a failed employer/employee relationship, one or both parties will usually have an “I wish I knew” moment:

• A company that loses a sensitive employee because they were so crushed by a manager’s critical feedback.