Did Covid kill onsite IT support?

tl;dr: You may not be seeing onsite tech support any time soon. Expect 100% remote help. It’s not you. It’s an unexpected “long Covid” symptom.

The days of “tech guy is here” are waning.

Before the pandemic, IT people went where they were requested to go. They plugged in cables, connected servers, set up printers. They, like you, went to offices to get work done. The pandemic didn’t invent remote work, it merely accelerated the inevitable.